1. Introduction
Welcome to WhatsApis ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp API SaaS platform and related services (collectively, the "Service").
By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.
2. Information We Collect
2.1 Information You Provide Directly
• Account registration details (name, email address, company name, phone number)
• Billing and payment information (processed securely through third-party payment processors)
• API credentials and configuration settings
• Support requests, feedback, and correspondence with our team
• Any other information you choose to provide when using our Service
2.2 Information Collected Automatically
• Log data (IP address, browser type, pages visited, time and date of visits)
• Device information (hardware model, operating system, unique device identifiers)
• Usage data (API call frequency, features used, error logs)
• Cookies and similar tracking technologies
2.3 WhatsApp Message Data
As a WhatsApp API service provider, we may process message content, metadata, and contact data that you transmit through our platform. This data is processed on your behalf as a data processor. You remain the data controller for all messaging data you handle through our Service.
3. How We Use Your Information
We use the information we collect for the following purposes:
• To provide, operate, and maintain our Service
• To process transactions and send related information, including purchase confirmations and invoices
• To send administrative information, such as updates to our terms, conditions, and policies
• To respond to inquiries and offer customer support
• To monitor and analyze usage patterns and trends to improve our Service
• To detect, investigate, and prevent fraudulent transactions and other illegal activities
• To comply with legal obligations
• To protect the rights, property, and safety of WhatsApis, our customers, and others
• To send you marketing and promotional communications (where you have consented or as otherwise permitted by applicable law)
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
4.1 Service Providers
We may share your information with third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These providers are contractually obligated to use your information only as directed by us.
4.2 Business Transfers
If WhatsApis is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your information.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to enforce our Terms of Service or to protect the rights, property, or safety of WhatsApis, our users, or the public.
4.4 With Your Consent
We may share your information with third parties when you have given us your explicit consent to do so.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.
Message data processed through the WhatsApp API is retained only for the period necessary to deliver the service and is subject to the data retention settings configured in your account.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
• Encryption of data in transit using TLS/SSL protocols
• Encryption of data at rest
• Access controls and authentication mechanisms
• Regular security assessments and vulnerability testing
• Employee training on data protection and privacy practices
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. International Data Transfers
Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction. If you are located outside our primary operating region and choose to provide information to us, please note that we transfer the information to our servers and process it there.
Where required by applicable law, we will ensure that appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by relevant data protection authorities.
8. Your Rights and Choices
Depending on your location, you may have certain rights with respect to your personal information:
• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information, subject to certain exceptions
• Right to Restriction: Request that we restrict the processing of your information
• Right to Data Portability: Receive your data in a structured, commonly used, machine-readable format
• Right to Object: Object to our processing of your personal information
• Right to Withdraw Consent: Where processing is based on consent, withdraw that consent at any time
To exercise any of these rights, please contact us at info@whatsapis.shop. We will respond to your request within the timeframe required by applicable law.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. We use the following types of cookies:
• Essential Cookies: Necessary for the Service to function properly
• Analytics Cookies: Help us understand how visitors interact with our Service
• Preference Cookies: Allow the Service to remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (where applicable)
10. Third-Party Services
Our Service may contain links to third-party websites or integrate with third-party services (including Meta's WhatsApp Business API). This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through our platform.
Your use of the WhatsApp Business API through our Service is also subject to Meta's terms of service and privacy policy. We are an independent service provider and are not affiliated with Meta Platforms, Inc.
11. Children's Privacy
Our Service is not directed to individuals under the age of 18 ("children"). We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us at info@whatsapis.shop. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For material changes, we will also send you an email notification to the address associated with your account.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the Service after any changes constitutes your acceptance of the new Privacy Policy.
13. Additional Disclosures for Specific Jurisdictions
13.1 European Economic Area (GDPR)
If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, the following additional provisions apply. Our legal bases for processing your personal information include: performance of a contract, compliance with legal obligations, legitimate interests pursued by us or a third party, and your consent. You have the right to lodge a complaint with your local data protection authority.
13.2 California Residents (CCPA/CPRA)
California residents have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). We do not sell personal information. California residents may submit requests to know, delete, or correct their personal information by contacting us at info@whatsapis.shop.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Company: WhatsApis
Email: info@whatsapis.shop